Gifts Requests

Website (design for participants)

Hereunder is an example of the gifts configured and available for a campaign. Each gift appears in a small box with the points necessary to request the gift, title, picture. By clicking on the button “View”, the participants access to the description of the gift and view the picture in a higher size.

Once he has enough points in his basket, the participant can submit a Gift Request:

going to the vertical left side menu in the tab "My Gift Requests",
clicking on the button "Add" enabled in the gift boxes

First, gifts must be selected. Then, the participant goes to his basket, he is able to update quantity, delete selected gifts. In that case, he will be asked to click on "Update order" to access to the next screen.

A verification procedure is established to prevent participants from requesting gifts if they do not have enough points in their basket. Also, gift quantity is being verified if it was established that the gift quantity is limited.

As a second step, shipping address must be filled in. Finally, once the participant checked the request, he clicks on “Finalize Request”

He access to a confirmation screen, saying that his request was successfully sent to Panasonic, with a possibility to print a receipt. He also receives a copy in his mailbox. Once the key user modifies the status of his request, he is again notified by email. He can check the status of his gift request in Loyalty Program -> My gifts requests.

Participants can access to the history of their participation(s) in two different ways:

Promotions > select the corresponding promotion > My gifts requests
going to My Account > My Promotions (history of all entries combined)

Administration in Admin Area

In Loyalty Program >Gift Requests, you are able to check and process all Gifts’ Requests of your participants.

The column “Request Status” shows the different status of a Gift Request:

Check Pending / Validated / Partially Validated / Sent / Partially shipped / Cancelled
You are notified if a participant sends a new comment regarding his/her request.

Request details

Gift Reference
Contact details of the participant
Gift(s) requested
Comments
State of the Request

How to process a request?

Check that the shipping information provided by the user is correct
Accept / deny individually the requested gift(s)
Post a comment regarding the request if necessary
Indicate the status of the request (The user will receive an email with the new status of his request)
Click “Update”

Please avoid to use the status "deny", unless you really want to refuse the gift to an installer, or the gift is out of stock indefinitely. Otherwise, it is better to accept the request and post a comment like "delivery postponed to xx weeks"… “ If a request is denied, the points will be automatically reallocated to the participant’s basket.